Process Lead / Assistant Manager - Operational Architecture

Process Lead/Assistant Manager - Operational Architecture

About the Opportunity

Job Type: PermanentApplication Deadline: 19 February 2026

Title                 Process Lead /Assistant Manager - Operational Architecture

Department      Global Platform Solutions (GPS) Delivery

Location          Gurgaon

Reports To       Senior Manager (Level 6) GPS Delivery

Level                Level 4

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Operational Architecture team in GPS Delivery and feel like you’re part of something bigger.

About your team

With a global presence across more than 25 locations around the world, Fidelity International provides investment services and retirement expertise to everyone from central banks and financial institutions to wealth managers 
and private individuals. The goal of the GPS Delivery Operational Architecture team is to build a profitable $500bn business by becoming the partner of choice for all an individual’s and family’s financial needs.

About your role  

The GPS Delivery Operational Architecture team is responsible for supporting cross capability projects for GPS business. This includes providing consultancy on defining product roadmap, testing the product, coordinating launch readiness, new process design and stakeholder communication of change initiatives. The objective of this role is to provide the best possible service to our customers by taking ownership of various initiatives and project tasks for the department by virtue of having in-depth knowledge of all related aspects of the product and processes, an individual in this role would be able to define and support customer centric solutions as well as meet all expected and defined deadlines. 

Some key responsibilities include:

• Assist with discovery and definition phases of large strategic change projects.

• Play the role of Operational Architecture SME within GPS Design Hub reviewing various initiatives
• The role requires strong analytical thinking to review designs, effective decision making, spot issues early, and ensure each initiative follows the agreed guardrails and principles.
• Strong stakeholder management, handle different viewpoints, and guide teams towards the right decisions. 

About you

• Good understanding of products and various operational and customer journeys.
• Preference will be given to candidates with experience in working on complex change agenda.

• Knowledge of UK/Europe financial services industry 

• Comfortable to work in a heavily matrixed environment

• Demonstrable knowledge and understanding of customer needs.

• Strong focus on delivery with excellent communication, presentation and writing skills

• Experience in working with data from several different sources simultaneously.

• Happy to take initiative and make suggestions to improve current processes.

• Good overall knowledge and willingness to learn and become proficient in numerous applications used within FIL

Our Values

Integrity – Doing the right thing, every time and putting the client first.

Trust – Empowering each other to take the initiative and make good decisions.

Our Behaviours

Brave - Challenging the status quo, being accountable and speaking up.

Bold - Acting with conviction, encouraging diverse thinking and keeping things simple.

Curious - Learning to do new things in better ways and encouraging fresh thinking.

Compassionate - Having empathy, caring for colleagues, clients & community.

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

Experience Level

Senior Level