Product Operations Manager

Product Operations Manager

About GDX

Gartner Digital Experience (GDX) builds and manages the digital platforms that deliver Gartner’s value to clients. Our mission is to create simple, consistent, and high-value digital experiences across products, tools, AI experiences, and emails. We bring together product management, design, engineering, and data science to help clients quickly find and use insights.

About the Role

The Product Operations Manager will own and improve the product operating system that powers GDX. This role will drive launch readiness, structured execution of key programs, and scalable content operations. You will partner closely with Product Leadership to create consistent ways of planning, measuring, and launching products. This role is not about project tracking. It is about product leverage. 
In this role, you will also manage a small team, helping them grow, stay aligned to priorities, and deliver high-quality outcomes.

Key Responsibilities

1. Enable Customer Success

• Implement structured update processes across Product, Engineering, BTI, PMM, Client Success, and Communications to eliminate silos.

• Drive adoption of standard documentation such as release notes, program updates, and operating checklists.

• Run pulse checks across squads to surface alignment issues early and close feedback loops.

• Partner closely with PMM and Service partners to bring client feedback and operational signals into product planning.

• Ensure data from VOC, mailbox trends, dashboards, client interviews, and usage analytics informs product decisions and launch readiness.

2. Content Operations at Scale

• Own and improve document tagging content operations to support product discovery, adoption, and engagement across all digital platforms.

• Manage taxonomy and metadata systems, including KMAP hierarchies, topic structures, and tagging logic, to ensure content is correctly categorized and easy to find.

• Oversee metadata tagging and quality checks to maintain accuracy, reduce errors, and support discoverability across Gartner.com.

• Maintain high-quality deliverables through consistent templates, guidelines, and validation steps.

• Build repeatable frameworks and workflows for content creation, updating, tagging, review, and quality control.

• Use content performance data to identify gaps, improve user experience, and inform roadmap decisions.

3. People Management

• Lead a small Product Ops team (2-3 direct reports).

• Set clear goals, priorities, and expectations for the team.

• Provide coaching, feedback, and career development support.

• Allocate work based on strengths and team skills.

• Create a culture of ownership, accountability, and continuous improvement.

What You Need:

• 5 to 7 years of experience in Product Management, Product Operations, Strategy, or Platform Operations.

• At least 1 year of people management experience (direct reports or strong dotted-line leadership).

• Strong understanding of digital product discovery and delivery.

• Strong analytical skills; able to turn data into clear insights and actions.

• Experience building or improving processes for product development.

• Ability to influence without authority across Product, Engineering, Design, Marketing, Sales, and Service.

• Experience leading multiple programs at the same time.

• Practical problem-solving skills and a hands-on mindset.

• Comfort with ambiguity; ability to simplify complex problems into repeatable systems.

• Strong written and presentation communication skills.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:109105

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Experience Level

Mid Level