Quality Assurance Analyst

Skill required: Quality Checks - Operational Audit & Compliance
Designation: Quality Assurance Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Quality control is a process by which entities review the quality of all factors involved in production The Operational Audit & Compliance team focuses on auditing and managing effective implementation and delivery of functional processes within operations to mitigate risks. The role may require for you to have a good understanding of anti-corruption, BCM and infosec policies, records management and contractor controls. The team is responsible for establishing processes to validate the effectiveness and drive improvements wherever required.
What are we looking for? Any Graduation • Quality Assurance – Advanced • Communication Skills – Intermediate • Reporting and Analytics – Intermediate • Issue Management – Intermediate • Training and Performance Support - Beginner
Roles and Responsibilities: • Review, assess, and report compliance on process/procedure requirements. • Assess quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with the operations team to improve quality performance. • Conduct calibration with client counterparts and operating teams to ensure quality measures are aligned and understood. • Work with the Quality Manager on change management processes, tools enhancements, and workflow amendments. • Provide expertise and insight into complex areas of process workflows. • Act as a subject matter expert on Tier 1 workflow policies and procedures. • Bring innovation ideas and help create work process standardization. • May create new solutions, leveraging and, where needed, adapting existing methods and procedures.