Assistant Manager - Physical Security Systems Operations

Security Operations-Assistant Manager Physical SecSyst ops-GR-37242-53189-2-JR173978

Position Title:

Security Operations-Assistant Manager Physical SecSyst ops-GR-37242-53189-2-JR173978

Job Family:

FAC > Corporate Security

Shift:

Job Description:

Job Title

Assistant Manager Physical SecSyst ops

Requirement Type

Full-Time Employee

Job Location

Gurugram

Requirement Level

Assistant Manager

Hiring Manager

Director Security Ops

Primary Skill

Security Operations, Security technology, Investigations, Budgeting,

SOC operations, Knowledge of PASARA, Security compliance, Advance excel and PPT, Data analytics and data insight, Occupational health & safety,

Crisis management, Incident response, Emergency preparedness and planning

Business

Corporate Security

Skill Category

Generic

ABOUT ELEVANCE HEALTH

Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler.  It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 46 million lives across 14 states. 

 

A regular in the Fortune 500 list, Elevance ranked 20 in 2025. Gail Boudreaux, President and CEO of Elevance has been a consistent name in the Fortune list of most powerful women and currently holds 53rd rank on this list.

ABOUT CARELON

Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.

Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.

Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient.

OUR MISSION & VALUES

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.
Our Values: Leadership | Community | Integrity | Agility | Diversity

JOB POSITION

• Carelon Global Solutions India seeking an Assistant Manager Physical SecSyst ops role is responsible for leading security and safety operations at Gurugram locations.
• This position is responsible for providing comprehensive security management support to ensure the security and safety of company assets, associates, information, risk, threat and vulnerability assessment, crisis management, and various other projects related to security operations.

JOB RESPONSIBILITY

Security Operations and Project Management

• Coordinate in formulating security plans, supervises execution of the team’s functions in protecting and safeguarding of Company assets including personnel, property (assets & facility) and proprietary information. Lead the development and implementation of policies and procedures for security area.
• Ensure adherence to site post orders, standards, guidelines on physical security operations.
• Serve as the primary Global Security Management liaison to senior leadership, Regional leadership, law enforcement, and other external parties.
• Engage stakeholders, internal partners, and peers associated with the security and safety functions to ensure smooth delivery of security operations.
• Drive vendor governance of the security guard force by tracking agreed SLAs, generate performance scorecard, track security compliances, report non-conformity and follow up with the vendor for closure.
• Ensure monthly management review meets are done with the vendor to track their compliance and performance.
• Ensure all security staff deployed at site are trained, have relevant skills and competency to carryout their work, ensure all trainings are carried out as per the training calendar and schedule.
• Ensure regular performance testing is done through penetration and validation testing and learnings are captured and tracked till closure.
• Participate in the planning, exercise, or execution of the crisis/incident response /any Business response and recovery plan as necessary.
• Establish and implement short- and long-term organizational goals, objectives, policies, and operating procedures; monitor and evaluate operational effectiveness.
• Responsible for effective implementation of security services in physical and personnel security, managing guarding services, investigation, and security awareness.
• Develop policies and procedures with moderate complexity within scope of responsibility under the coordination and guidance of Country Security Head.
• Identify and recommend opportunities for process improvement and risk control development within the Global Security functional area.
• Ensure adherence to women safety controls as specified by the organization. Ensure transport women security controls around deployment, BVG, trainings of security escorts are done in accordance to the guidelines.
• Coordinate and ensure that security agency deploys only the qualified and competent security personnel at site.
• Background checks and police verification is being carried out by the vendor and other joining documents are submitted.
• Ensure guards are adequately trained and meet quality specified in the Security Policy, SOP and contract document.
• Ensure all security operations within the site are performed within the approved budget, track budget spent and generate report.
• Ensure that security and safety equipment (CCTV, ACS, alarms, VMS, flap barriers, FAS, PAS, other FSS equipment, etc.) is functional and properly maintained.
• Maintain updated inventory of security systems.
• Respond to Incidents, emergencies, alarms and manage the security and safety Responses.
• Ensure that all security personnel are trained to respond appropriately to emergency situations.
• Conduct Security related investigations as directed and make incident report statements as per the requirement.
• Ensure appropriate and timely entry of incidents and reports.
• Develop and guide a culture of talent development to meet business objectives and strategy.
• Drive the location team to conduct periodical training to all guarding force to maintain the skill and competency level.
• Responsible of locations/ budget expense management in line with allotted budget and book of records in updated condition.
• Additional jobs and responsibilities as & when required as and when assigned by his Country Security Manager.

Risk Assessments and Security Inspections

• Conduct periodical Security/ Safety risk assessments for existing locations and new comprehensive assessment for proposed sites.
• Conduct periodical security self-assessments/audits and periodic inspection of premises.
• Ensure regular security inspection of facility, assets, security equipment, reports, records, documents, etc. Ensure everything is in line as per security operations requirement, observations are addressed and cleared in specified TAT.

Fire Safety Operations and Project Management

• Coordinate with EHS Manager for leading, development and execution of health & safety, environmental overall management.
• Implement and evaluate EHS programs and procedures to enhance EHS awareness and compliance.
• Coordinate with EHS Manager and lead site safety and health inspections and environmental, audits, assessments, and other industrial hygiene surveys to ensure compliance with regulatory standards and best practices, as well as established corporate procedures and requirements.
• Assist EHS Manager to review all safety, health related issues, near miss incidents, investigations proactively and reports with clear RCA. Ensure effective CAPA is implemented to prevent reoccurrence with all locations and driving continuous EHS improvement.
• Work collaboratively with EHS Manager to implement safety and health initiatives including Safe Job Procedures, Standard Practices, PPE requirements, etc. in according with company policies and regulations.
• Conduct fire drills as per schedule under coordination with EHS Manager.
• Conduct Fire Safety related investigations as directed and make incident report statements.
• Direct safety officers & fire wardens on fire safety related administration.
• Ensure appropriate and timely entry of incidents and reports into GSMS.
• Coordinate to update and maintain Fire Safety Evacuation Plans.

Audit, Compliance and Control

• Act as Global security and safety team’s location compliance officer to ensure CLRA compliance as well as various other compliance policies as required.
• Coordinate with the vendor partner to participate in the monthly CLRA audits and ensure to achieve 100% score. Maintain measurement data of this audit and use it for monthly/quarterly review meeting.
• Ensure all documents maintained by security team is meeting compliance requirements. Conduct period internal assessments to verify the same.

Knowledge, Skills, and Experience

• Possess strong leadership skills and ability to communicate with clarity and passion to influence decisions through mutual respect and drive a functional security and safety program.
• Ability to conduct all source collection and research, analyze, evaluate and integrate data from multiple sources, identify gaps and produce assessments and recommendations.
• Provide critical front-line intelligence support to Country Security Manager and also provide analysis to guide decision makers.
• Apply highly developed inductive reasoning skills to provide a proactive approach to potential threats.
• Highly motivated, energetic, self-directed individual with good analytical and problem-solving skills. Willingness to take ownership of issues and win buy-in of others.
• Must be able to use judgment, security, safety & health knowledge and experience to develop programs and make decisions at an enterprise level
• Strong track record of performance with demonstrated achievements in reducing risks.
• Must have excellent communication skills, both written and oral, and be able to communicate effectively in associated technical and regulatory language.
• Supports a culture reflective of a commitment to an illness and injury free workplace.
• Excellent written and verbal communication and report writing skills.
• Comfortable and confident to work and deliver unsupervised at the same time willing to take on additional work responsibilities and stand in for team members as required, demonstrating dependability.
• Possess analytical skills and conversant with basic computer operating system and software. MS office, Excel, Power Point, etc.
• Conversant with the local languages will be of advantage. 

• Experience in handling crisis management, fire safety requirements, health and safety.
• Strong knowledge of integrated physical security, electronic surveillance, life safety, fire safety and emergency management systems.
• Hands on experience on handling of security equipment, like CCTV, Access control, barriers, intruder/fire alarms, firefighting equipment, GPS monitoring, DFMD, HHMD, and control panels.
• Minimum College graduate from a reputed / recognized University.
• Should have at least 7 to 10 years of experience in Corporate Security, security technology, crisis management, risk & intel, investigations, EHS preferably in IT/ITES/BPO sector.

QUALIFICATION

• Graduate or Master’s degree.
• Certification in CPP, PSP. CFE 

EXPERIENCE

• Experience in armed forces, law enforcement agencies, paramilitary forces.

SKILLS AND COMPETENCIES

• Security Operations
• Security technology
• Investigations
• Budgeting
• SOC operations
• Knowledge of PASARA
• Security compliance
• Advance excel and PPT
• Data analytics and data insight s
• Occupational health & safety
• Crisis management
• Incident response
• Emergency preparedness and planning
• Security Audits, Penetrations and Validation tests 
• ISO audits

THE CARELON PROMISE

Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.

It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.

This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.

LIFE @ CARELON

• Extensive focus on learning and development
• An inspiring culture built on innovation, creativity, and freedom.
• Holistic well-being
• Comprehensive range of rewards and recognitions
• Competitive health and medical insurance coverage
• Best-in-class amenities and workspaces
• Policies designed with associates at the center.

EQUAL OPPORTUNITY EMPLOYER

Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Reasonable Accommodation

Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.

If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.

Disclaimer: *Offered designation titles differ*

Job Type:

Full time

Experience Level

Mid Level