Senior Microsoft 365 and SharePoint Support Specialist

Senior

•Provide M365 and SharePoint support to the sectors with their go-to-market (GTM) presence. •Experience on Power platform – Power apps and Power automate •Working experience on Co-pilot studio •Provides support on setting up Intranet communication and collaboration sites as well as help digitizing and automating business processes. •Provide support on GTM portal design and architecture – Development and maintenance of sites, architecture consultation, What goes where on the pages/TeamSite

Support with building the KM strategy for the sectors in consultation with the Global Sector Network
•Build and Formalize SharePoint support which will tie in with the overall GCM KM strategy.

•Manage delivery of all Portal, Content and TeamSite services being offered to the business and manage continuous improvement program for these services. •Ideate, design, develop, and manage deployment of communications and awareness channels including MS teams, news pages. •Assess the effectiveness of sites via Metrics, surveys, on calls with working groups etc. •Proactively propose solutions for challenges faced by the network members and suggest enhancements to their existing program designs and processes. •Provide M365 and SharePoint support to the sectors with their go-to-market (GTM) presence. •Experience on Power platform – Power apps and Power automate •Working experience on Co-pilot studio •Provides support on setting up Intranet communication and collaboration sites as well as help digitizing and automating business processes. •Provide support on GTM portal design and architecture – Development and maintenance of sites, architecture consultation, What goes where on the pages/TeamSite

Support with building the KM strategy for the sectors in consultation with the Global Sector Network
•Build and Formalize SharePoint support which will tie in with the overall GCM KM strategy.

•Manage delivery of all Portal, Content and TeamSite services being offered to the business and manage continuous improvement program for these services. •Ideate, design, develop, and manage deployment of communications and awareness channels including MS teams, news pages. •Assess the effectiveness of sites via Metrics, surveys, on calls with working groups etc. •Proactively propose solutions for challenges faced by the network members and suggest enhancements to their existing program designs and processes. •Power platform – Power apps and Power Automate •Develop Knowledge Strategies •Portal management and Content consultation •Drive engagement and maintain communication channels •Conduct global KM awareness sessions •Train, mentor junior resources •Actively participate and /or lead network calls •Working knowledge of SharePoint online and MS teams •Proven record of managing senior stakeholders independently.

Experience Level

Senior Level