Contingent Hire Lifecycle Administrator

Senior Analyst

We're looking for a process driven and highly organised individual to join our team as a Contingent Hire Lifecycle Administrator. We value diversity and inclusion, and we encourage candidates from all backgrounds to apply. This role offers a unique opportunity to gain valuable experience within the People Domain - Workforce Operations.

 

The Contingent Hire Team (CHT) manage the UK firm’s Contingent workforce and the onboarding processes of out Third-Party Resources (TPR). This role is primarily supporting the TPR process to ensure that requests are onboarded according to the UK forms policies and procedures, providing a positive and efficient experience. Within this role you will be working closely with a range of stakeholders including EWT, Procurement, OGC, Professional Standard and Ethics and Independence Teams.

 

• Proactive management of Third-Party Resource (TPR) requests, administrating, transacting and oversight of TRP requests from receipt to successful onboarding, including monitoring of shared mailboxes, ordering of IT credentials and IT equipment.
• Maintain regular communication with third-party providers and internal stakeholder to ensure smooth process delivery.
• Accurately capture and record all activities using the firm's technology systems.
• Efficiently manage onboarding processes in line with agreed SLAs, focusing on enhancing the candidate experience.
• Address ad-hoc requirements, questions, and queries using data from our systems.
• Provide timely responses to candidate enquiries, ensuring positive experiences throughout the contingent workforce lifecycle.
• Handle candidate and internal stakeholder queries promptly and professionally via email, adhering to agreed timescales.
• Accountable for completing individual weekly tasks that are allocated to the team.
• Ensure compliance with company policies and regulations, including tax, risk, and finance controls.
• As required, support the lifecycle management of Contingent workers from onboarding to departure, this includes but is not limited to extensions, payroll queries, overseas travel and ad-hoc queries.

 

• Strong process management focus to the role.
• Commitment to data integrity, accurate reporting, and efficient processes.
• Knowledge of ServiceNow would be an advantage and competent in Excel for reporting purposes.
• Strong interpersonal skills.
• Ability to adapt to a changing environment and demonstrate resilience, flexibility, and energy.
• Multi-tasking and managing priorities.

Experience Level

Senior Level