Senior Analyst - Account Management Support

Senior Analyst- AMS

As a SA in the Account Management Support- DQM, you will play a key role in building and maintaining strong relationships with stakeholders, understanding client needs, identify opportunities for additional services, and ensure successful delivery. 

Key Responsibilities:

•Ensuring proper contact validation of accounts and contacts updates, Opportunity and engagement cleanups, solving user queries and working on reporting/ dashboards •Maintain overall team quality of work and handling requests •Enabling the users to navigate through the MSD systems to ensure Data Governance. •Attaining good understanding of the data held within the MSD/ SAP / IBS systems and a willingness to learn more as required. •Identifying integration anomalies between these system and finding resolutions to ensure high standards of data quality is maintained •The role will consist of a mixture of regular ongoing and ad-hoc activities that are essential to CRM team. •Offer guidance and assistance through functional mailbox on all client segmentation issues. All queries raised will require some degree of investigation and the respondent will need to be aware of applicable procedures and requirements •Attaining a full understanding of CRM including creating and editing "views"; creating and editing dashboards. •Be able to priorities work tasks effectively to meet deadlines. •Have exceptional attention to detail and take responsibility for checking their own work and quality •Participate in weekly and monthly Team meetings

This role is for you if you have  the below

Educational qualifications

•Qualifications: Graduate degree from Tier 1/Tier 2 institute and Post Graduate degree

Work experience

•2-3 year of business relevant experience in a similar role for a large multinational company (Experience in a professional services firm would be an advantage). Data management experience preferred.

 

Mandatory technical & functional skills

•Strong delivery management skills, excellent attention to detail is a must •Proficient in Microsoft Office (especially MS Excel and MS PowerPoint) •Good communicator both verbal and written (face to face as well remotely) •Works well within a team environment. •Adaptability to a dynamic environment often accompanied by shifting priorities and stringent deadlines

Experience Level

Senior Level