Senior HR Operations Analyst

Senior Analyst - HR Operations

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com

 

What this job involves:

 

• Resolve Tier 1 queries and transactions related to core HR processes.

• Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Probation & other job change transactions

• Provide technical query resolution for ESS / MSS requests

• Managing Onboarding & Off-boarding Processes for EMEA/UK countries.

• Managing Employee Life cycle processes along with support to letter creation activities for EMEA/UK countries.

• Managing support to exited employees such as Background Verification, exit letters, FFS settlements slip for EMEA/UK countries.

• Resolve Tier 1 queries and transactions related to core HR processes for EMEA/UK countries.

• Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries.

• Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue.

• Managing & Coordinating queries on Case management tool effectively.

• Assist Sr. Analyst/SME with building and maintenance of a knowledgebase for business related deliverables and issues that cannot be resolved through self-service.

• Update/Review SOP’s and process-maps on a regular basis based on new inputs/changes/updates.

• Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards.

 

 

 Key Skills

 

• Demonstrating good understanding of core HR management practices, processes, procedures, and policies

• Previous experience in Workday HR environment preferred or similar HR ERP desirable.

• Knowledge of case management tool is an added advantage.

• Knowledge on MS Office Suite skills (Word, Excel, Outlook) with good command on Excel, PowerPoint, and Word.   

• Bachelor’s/master’s degree in human resources or Personnel Management

• 3-4 years of experience in HR or client services role is desirable.

• In-depth knowledge of UK compliance & regulatory norms.

 

 

Sound like you? In this role, your key responsibilities will include:            

 

• Highly Organised and Self-motivated

• Ability to work in a fast-paced environment with constant deadlines

• Good Customer service skills using efficient processes

• Proactive in achieving results and seeking improvements

• Strong teamwork interaction and orientation            

• Attention to detail and ability to work towards tight deadlines

• Ability to adapt and drive change to derive efficiencies/productivity  

• Result oriented and Proactive in achieving results  

 

What we can do for you:                                                                                                                   

 

At JLL, We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

 

Apply today!

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.