Senior Executive

Job Description               

• Monitor and track incoming Zendesk dispute tickets daily.
• Coordinate with Fraud team for timely ticket resolution and necessary escalations
• Communicate decisions and next steps with customers in relation to their dispute tickets
• Prepare and validate ACH data related to processed tickets
• Extract and review transaction failures 
• Perform reversals using operator tools as needed
• Log coaching notes for errors identified during ticket reviews
• Re-file tickets in cases of incomplete or incorrect submissions
• Process credit adjustments to member accounts after successful resolution
• Handle debit card stop-pay requests
• Close active debit cards for accounts that have been closed

Desired Skill

• High communication skills - strong written communication skills
• Multitasking: Able to toggle between multiple screens 
• Strong attention to detail and coordinating skills

Education Requirements and Work Experience

• Basic understanding of banking and payment processing
• Minimum 18 months of customer service experience (US Preferred)
• Graduate with B.Com.