Customer Service Representative

Senior Executive - SEG Operations

Company:

Mercer

Description:

Helps respond to standard customer inquiries regarding the products and services the Company offers.

Answers, documents and monitors call center calls, emails and transactions.

Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries.

Tracks client and product order information and logs client data in spreadsheets to assist with monitoring call center activity.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Experience Level

Senior Level