Learning and Development Operations Specialist

Senior Manager

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We're committed to bringing passion and customer focus to the business.

Job Title: Learning & Development Operations Specialist

Department: Human Resources / Talent Development
Location: Mumbai/ Banaglore/ Gurgaon

📌 Role Overview

The L&D Operations Specialist plays a pivotal role in enabling continuous learning and capability development across the analytics organization. This role ensures the smooth execution of learning programs, manages operational logistics, and supports data-driven decision-making to enhance workforce performance and engagement.

🎯 Key Responsibilities

• Program Coordination & Delivery
  • Manage end-to-end logistics for learning programs, workshops, and onboarding sessions.
  • Coordinate with internal stakeholders and external vendors to ensure timely delivery of training initiatives.
  • Maintain training calendars and communicate schedules across teams.
• Learning Systems & Tools
  • Administer Learning Management Systems (LMS) and ensure accurate data entry, reporting, and compliance tracking.
  • Troubleshoot user issues and liaise with IT or vendors for resolution.
• Analytics & Reporting
  • Track and analyze learning metrics (e.g., participation, completion rates, feedback scores).
  • Generate dashboards and insights to inform L&D strategy and ROI.
• Stakeholder Engagement
  • Partner with business units to understand skill gaps and align learning solutions.
  • Support managers and team leads in identifying relevant learning paths for their teams.
• Process Improvement
  • Identify operational inefficiencies and recommend enhancements to streamline L&D workflows.
  • Maintain SOPs and documentation for all learning operations.

🧩 Qualifications & Experience

• Post graduation degree in HR, Business, Education, or related field.
• 5–7 years of experience in L&D operations, preferably in a data-driven or analytics-focused organization.
• Hands-on experience with LMS platforms (e.g., Disprz, Workday).
• Strong proficiency in Excel, PowerPoint, and data visualization tools (e.g., Power BI).
• Excellent organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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Experience Level

Senior Level