Senior Manager - Anti-Money Laundering and Know Your Customer Compliance

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Manager/Senior Manager – AML/KYC
A Transaction Monitoring Team Leader manages analysts who investigate transactions, review alerts, and escalate suspicious activities according to AML/CFT regulations. This role focuses on efficient processes, compliance, documentation, and leadership. The Team Leader is also a key escalation point for complex issues and contributes to enhancing the financial crime risk framework. 
Responsibilities
•    Lead, manage, and support a team of KYC and AML analysts to ensure high-quality delivery of customer due diligence, periodic reviews, and Transaction Monitoring (TM) and Screening alert investigations
•    Oversee day-to-day operations, workload distribution, and adherence to agreed SLAs and KPIs
•    Conduct quality reviews of KYC files and AML investigations, ensuring compliance with AML, CTF, regulatory requirements, and internal policies
•    Act as an escalation point for complex or high-risk cases, providing guidance and decision-making support
•    Identify process gaps, risks, and trends; implement corrective actions and continuous improvement initiatives
•    Ensure accurate and timely reporting to management and client stakeholders
•    Provide coaching, training, and mentoring to team members to enhance performance and regulatory knowledge
•    Support onboarding and ongoing development of new team members
•    Collaborate with Quality, Compliance, and Client stakeholders to maintain high standards of governance and control
•    Promote a strong culture of compliance, accountability, and operational excellence
Qualifications we seek in you!
Minimum Qualifications
•    Bachelor’s degree in a relevant field or equivalent experience.
•    Relevant years of experience in KYC, AML, and CTF operations, with at least 1–2 years in a team lead or supervisory role
•    Strong attention to detail and excellent communication skills. 
•    Ability to work effectively in a team-oriented environment. 
•    Proficiency in Microsoft Excel and PowerPoint; experience with AML/KYC tools and platforms is a plus.  
•    Proven experience in managing teams, handling escalations, and meeting SLAs/KPIs
Why join Genpact? 
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.