Senior Manager - Performance Coaching and Operational Excellence

Senior Manager, Performance Coach

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

 

JLL supports the Whole You, personally and professionally.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL Business Services (JBS) Performance Sustainability

JBS is JLL’s global Shared Services platform, delivering operations from capability Centers in India, the Philippines, China, Poland, Costa Rica, and the US. Our purpose is to deliver high-quality services, reduce costs, and increase JLL’s margins. As operations and capability experts, we focus on understanding and improving processes to ensure effective operational delivery that meets the needs of the business and our clients. Performance Sustainability at JBS includes Operational Management Excellence (OME), Workforce Management (WFM) and our Coaching framework. Our Performance Coaches will work closely with Operations delivery teams to ensure the sustainability of OME which supports WFM. These programs are designed to support efficiency and drive outcomes for the business.

What this job involves: Our Performance Coaches will have Black Belt level experience, excellent people management skills, and a strong desire to help us to maintain the momentum we’ve built through our performance programs. Coaches will be trained on our programs and will have responsibilities in the location where they are based, with some additional responsibilities for teams in other Centers.

What your day-to-day will look like:  

• Drive a high-performance culture across assigned teams and locations through a coaching framework that reinforces our performance programs.

• Work closely with program champions and Ops Leaders to ensure program methodologies are followed, trends are tracked, and issues are resolved.

• Work with program champions and Ops Leaders to review regular assessments to identify areas of improvement and work with Champions and Leads to implement required changes.

• Meet regularly with Ops teams to provide support and guidance over time.

• Engage with newly hired and promoted Team Leads and Managers to ensure a clear understanding of program requirements and how to drive behaviors within their teams.

• Work collaboratively with OGO (our central team) to ensure data integrity over time by ensuring established program behaviors continue, and governance is followed.

• Liaise with program delivery teams during and after planned deployments to ensure connection with the teams.

Required Skills and Experience:

• 8-10 years of relevant work experience.

• Bachelors in a related field required; Masters preferred.

• Subject matter expertise on Lean tools.

• Excellent analytical skills.

• Experience in coaching and mentoring Operations Leaders at all levels.

• Evidence of problem-solving analytical mindset and comfort with business ambiguity.

• Exposure to working in diverse geographical and cultural environment.

• Experience with stakeholder management.

• Proficient in Microsoft office suite.

• Ability to manage work-related projects and timelines in a dynamic environment.

• Experience working across all levels within an organization.

Desired or preferred experience and technical skills:

• Desired - Black / Green Belt.

• Experience in managing and leading teams.

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

40

Job Tags:

JBS

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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