Service Delivery Operations Representati

Project Role : Service Delivery Operations Representati
Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills : System Monitoring Tools & Techniques
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Graduation

Summary: As a Service Delivery Operations Representative, you will be responsible for assigning and managing work assignments, driving people management activities for the delivery team, and ensuring service delivery quality and cost. You will play a crucial role in managing the overall operations and ensuring smooth service delivery. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Manage work assignments and ensure timely completion. - Drive people management activities for the delivery team. - Ensure service delivery quality and cost efficiency. - Collaborate with cross-functional teams to resolve issues and improve processes. - Identify areas for improvement and implement process enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in System Monitoring Tools & Techniques. - Good To Have Skills: Experience with ITIL framework. - Strong understanding of system monitoring tools and techniques. - Experience in analyzing system performance and identifying bottlenecks. - Knowledge of incident management and problem resolution processes. - Ability to troubleshoot and resolve system issues in a timely manner. Additional Information: - The candidate should have a minimum of 2 years of experience in System Monitoring Tools & Techniques. - This position is based at our Gurugram office. - A Graduation degree is required.