Service Management Lead

Project Role : Service Management Lead
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing stakeholder relationships, and ensuring strategic alignment. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the delivery of programs, projects, or managed services - Coordinate projects through contract management and shared service coordination - Develop and maintain relationships with key stakeholders and sponsors Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations - Strong understanding of network operations and management - Experience in managing enterprise-level network infrastructure - Knowledge of network security protocols and best practices - Hands-on experience with network monitoring and troubleshooting tools Additional Information: - The candidate should have a minimum of 5 years of experience in Enterprise Network Operations - This position is based at our Gurugram office - A 15 years full-time education is required