Senior Manager - Sales and Client Relations

1. Combined Shipping Line & NVOCC Relationship Management

• Act as the single point of contact for assigned Shipping Lines and NVOCCs
• Manage daily operational and commercial interactions with carriers and NVOCC partners
• Build and maintain strong working relationships to ensure continuity of volumes and service reliability
• Support senior management in strengthening long‑term carrier and NVOCC partnerships

2. Container, Capacity & Volume Management

• Coordinate daily with Shipping Lines to ensure timely availability of empty containers
• Align container supply with NVOCC and customer demand
• Execute assigned monthly TEU and volume targets for Shipping Lines and NVOCCs
• Monitor carrier‑wise and NVOCC‑wise volume performance and highlight deviations
• Ensure optimal utilization of containers and available capacity

3. Documentation & B/L Point Management

• Coordinate opening and smooth functioning of B/L (Bill of Lading) points of Shipping Lines at the facility
• Ensure compliance with Shipping Line and NVOCC documentation requirements and SOPs

4. Commercial Control, Billing & Collections

• Coordinate with Finance teams for accurate billing to Shipping Lines and NVOCCs
• Monitor receivables and ensure timely collections
• Track ageing and follow up on overdue payments
• Ensure adherence to approved commercial terms, rates, and credit limits
• Escalate commercial risks and deviations to senior management

5. Dispute Management & Issue Resolution

• Handle operational and commercial disputes related to: 
  • Container availability
  • Documentation errors
  • Demurrage and detention
  • Billing discrepancies
• Coordinate internally and externally to ensure timely resolution
• Minimize operational disruption and financial exposure

6. Reporting & Performance Monitoring

• Prepare and share regular reports on: 
  • Shipping Line and NVOCC volume performance
  • Container availability and utilization
  • Billing, collections, and ageing
• Provide operational insights and improvement suggestions to senior management
• Support process improvement initiatives to enhance service quality

Key Performance Indicators (KPIs)

• Achievement of assigned Shipping Line and NVOCC volume targets
• Availability of empty containers aligned with operational demand
• Timely billing and collections with minimal ageing
• Reduction in disputes and faster resolution turnaround
• Smooth operational execution and stakeholder satisfaction