Sr. Technical Representative, IT Operations

Job Title:

Sr. Technical Representative, IT Operations

Job Description

The Sr Tech Representative, IT OPs is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software.

Essential Functions/Core Responsibilities
• Coordinates as smart hands with different portfolio and technical workgroups
• Provide telephony support in performing installation and troubleshooting on desktops, voice and telephone applications/hardware

• Perform hardware and software upgrades, deployments

• Attend to break/fix engagement as required for technology related problems and issues received from both internal and external clients

• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system  

• Perform site maintenance and safety checks of assigned equipment

• Perform checks and ensure that antivirus definition, Microsoft patches are updated, vulnerability remediations   

• Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required

• Performs backup for the onsite servers

Location:

IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

Language Requirements:

English (Required)

Time Type:

Full time

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Experience Level

Senior Level