Assistant System Engineer
American Express Services India Pvt Ltd
Assistant System Engineer
American Express Services India Pvt Ltd
Gurgaon/Gurugram
Not disclosed
Job Details
Job Description
TCPS Analyst I
American Express is hiring for the role of TCPS Analyst I!
Responsibilities of the Candidate:
- Manage inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
- Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
- Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
- Respond to customer escalation and conduct a root cause analysis of the escalation.
- Leverage expertise in analyzing risk-related data, and identifying fraud connections.
- Manage change effectively to meet/exceed performance targets.
Requirements:
- Graduate with 0 - 3 years of Prior Experience.
- Work in a 24*7 work environment in a customer-facing calling profile.
- Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
- Good oral and written communication skills in English.
- Good listening and decision-making skills.
- An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk.
Job role
Work location
Gurgaon
Department
Customer Support
Role / Category
IT Support
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
About company
Name
American Express Services India Pvt Ltd
Job posted by American Express Services India Pvt Ltd
This job has expired