TDT Consultant

The Technical Design Team Consultant is responsible for transferring customers’ requirements into a solution based on Oranges’ products and services. For all installed customer base, act as owner of technical design from concept through quotation to subsequent ordering and implementation, including technical validation of all associated customer deliverables.

Key Accountabilities/Responsibilities:

• Maintain a good level of communication with allocated customer base and act as technical champion within Orange Business Services.
• Liaise directly with customer to obtain all relevant technical information for successful order validation for MAC & project delivery
• Provide full technical detail as required for the service that is being ordered (in line with the high level customer requirements captured)
• Ensure service details being requested can be delivered (checking Availability, Capacity, Technical Compliance, Regulatory etc.) and create/validate pricing scenarios
• Validate additional validation requests (i.e. COS & SAM) and additional costs associated
• Validation of the access circuit quote against the service requested.
• Delivering additional Technical Information as required (e.g. SRF2)
• Own/Document and amend the SLA requirements
• Resolution of Technical Rejections from SI teams
• Ownership of the Capture Technical Details step in Gold
• Respond promptly to queries pertaining to assigned orders
• Secure technical handover from PreSales/SD
• Contribute to profitability targets
• Meet or exceed the targets set by the management with regards to order processing, technical clarifications and personal development
• Accountable for on time technical validation and reduction of the Lead Time to Connect
• Any other duties as required by Team Lead or Manager

Knowledge / Understanding of:

• Service Delivery processes and organization
• TCP/IP, Frame Relay, ATM, IPVPN, MEA, Remote Access protocols
• Messaging, Voice/IPT and Security services Project Management skillsTime management skills and able to balance multiple projects & tasks

Ability:

• Demonstrate initiative in proactively identifying and resolving problems that can potentially jeopardize the service due date and service quality
• Detail oriented, Excellent organizational and planning skills Customer facing skills with demonstrable experience

Required:

• Degree/Equivalent in telecommunications or IT field
• Fluent in both spoken and written English
• Experience working with and designing routing protocols
• Reasonable commercial acumen
• Excellent communication and interpersonal skills
• Independent self starter
• “Can Do”, customer-focused attitude
• Team Player

Desirable:

• Cisco Certified (or equivalent experience) to CCNA – CCNP preferred
• Voice/IPT, Messaging or Security experience beneficial
• Excellent knowledge of OBS solutions and services

Experience

• Minimum 3 years technical experience in telecommunications / service provider arena