Technical Solution Expert

Orange Business Services India Technology Pvt Ltd

Gurgaon/Gurugram

Not disclosed

Work from Office

Full Time

Min. 4 years

Job Details

Job Description

Technical Solution Expert


  • Provide Level 2 technical support for all Cisco UC products and services.
  • Troubleshoot and resolve complex technical issues related to Cisco UC systems, including voice, video, and collaboration platforms.
  • Collaborate with Level 1 support and other teams to effectively resolve customer incidents and ensure timely updates.
  • Participate in critical incident escalation and resolution, collaborating with senior support staff as needed.
  • Document all customer interactions and technical issues in the company's CRM system.
  • Perform change and release management activities, including planning, testing, and implementing changes to Cisco UC environments.
  • Act as a technical solution expert for Cisco UC systems, providing guidance and support to other team members as needed.
  • Participate in regular meetings and discussions to review incidents, changes, and releases, providing insights and recommendations for improvement.


About you

Skills & competencies 

  • Customer centric mindset. 
  • Excellent communication and collaboration skills, with the ability to work effectively with team members and stakeholders at all levels.
  • Proactive and self-motivated, with a passion for continuous learning and professional development.
  • Problem solving skills.
  • Stakeholder management skills. 
  • Escalation & Crisis management.


Qualifications:

  • Bachelor's degree in Engineering, Computer Science, Information Technology or related fields.
  • 4+ years of experience in technical support, with a focus on voice-related products and services.
  • Very good knowledge of VOIP, Unified Communications and Contact Center Solutions.
  • Experience in operations & crisis management.
  • Voice related certifications are a big plus.
  • Fluent English proficiency in both written and spoken communication is crucial for effective collaboration and customer interaction.
  • Members with backgrounds in UC or any contact center platforms are also welcomed to apply.

Job role

Work location

Gurugram

Department

IT & Information Security

Role / Category

IT Security

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 4 years

About company

Name

Orange Business Services India Technology Pvt Ltd

Job posted by Orange Business Services India Technology Pvt Ltd

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