Technical Support Engineer

What You’ll Do

As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

Work Hours

Rotational shifts, US Central time zone

Requirements

Must have:

• Customer facing experience providing Technical support/ Customer support to English speaking customers
• Know-how of HTML, running API calls using CURL and REST client, Kibana, Postman, Jira, FTP client
• Atleast 4 years with a minimum of 1 to 2+ years of experience working with SaaS based product company handling international customers over voice, chat and emails
• Fluency in English- reading, writing and speaking
• Excellent interpersonal skills, phone etiquette and work ethic
• Problem-solving and trouble-shooting skills
• Fundamental knowledge in writing and running MySQL DB queries
• Bachelor's degree in Computer Science/ BCA/ MCA/ Information Systems or engineering or equivalents.

Good to have:

• Experience with Upsell/ cross-sell will be an added advantage.
• Knowledge of Webhook and API Integration (eg: Zapier)
• Working knowledge of E-Commerce platforms with merchant systems such as PayPal, Stripe, CyberSource, etc.