Service Desk Engineer

Technology OpS Support Practitioner

Project Role : Technology OpS Support Practitioner
Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery.
Must have skills : Cloud Contact Center Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Description: Service Desk Engineer

Job Title: Service Desk Engineer

Department: NOC / Service Desk

Location: Gurugram

Experience Required: 1 to 3 years

Education: Bachelor s Degree

Job Summary:

We are seeking a proactive and customer-focused Service Desk Engineer to join our NOC / Service Desk team in Gurugram. The ideal candidate will have strong client handling skills, a solid foundation in remote desktop troubleshooting, and a basic understanding of ITIL practices. This role requires excellent communication skills and the ability to work flexible hours in a collaborative team environment.

Key Responsibilities:

- Handle client queries and provide timely resolution.

- Troubleshoot technical issues via remote desktop support.

- Provide support for Windows and mobile devices.

- Maintain documentation and follow ITIL-based processes.

- Collaborate with internal teams to ensure seamless service delivery.

Key Skills & Competencies:

- Excellent written and verbal communication skills.

- Strong problem-solving and troubleshooting abilities.

- Ability to work flexible hours and adapt to changing priorities.

- Team-oriented mindset with a proactive attitude.

Preferred Qualifications:

- Exposure to ITIL frameworks.

- Experience supporting both Windows and mobile platforms.