Vice President - Learning and Development

VP, Learning Experience

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a “VP, Learning Experience” role with TaskUs:

The Vice President of Learning Experience at TaskUs will be a key strategic partner responsible for crafting and executing a comprehensive learning and development strategy. This role will have a significant impact on our ability to attract, retain, and develop top talent while continuously improving the performance and skills of our workforce.

Key Responsibilities:

1. Learning Strategy: Develop and implement a forward-thinking learning and

development strategy that aligns with our business objectives and values. Continuously assess and adapt the strategy to meet evolving industry trends and needs.
2. Leadership and Team Development: Lead and inspire a high-performing Learning and Development team, fostering a culture of excellence, collaboraion, and innovation. Provide mentorship and professional development opportunities for team members.
3. Training Program Design: Oversee the design, development, and delivery of training programs that cater to a diverse workforce, covering areas such as onboarding, leadership development, technical skills, compliance, and soft skills.

4. Technology Integration: Identify and implement cutting-edge learning technologies and tools to enhance the effectiveness and accessibility of training programs, including e-learning platforms, virtual classrooms, and learning management systems (LMS).
5. Assessment and Evaluation: Establish metrics and KPIs to measure the impact and effectiveness of training programs. Use data-driven insights to

continuously improve and tailor learning initiatives.
6. Employee Engagement: Collaborate with HR and other departments to ensure that learning and development initiatives are integrated into our overall

employee engagement and retention strategies.
7. Compliance and Quality Assurance: Ensure that all training programs meet industry compliance requirements and uphold quality standards. Keep abreast of industry regulations and best practices.
8. Budget Management: Manage the learning and development budget efficiently, ensuring the allocation of resources to initiatives that deliver the most significant ROI.
Qualifications:
● Bachelor's degree in Human Resources, Organizational Development, Business Administration, or a related field. Master's degree preferred.
● Proven experience (10+ years) in learning and development, with at least 5 years in a leadership role within a BPO or related industry.
● In-depth knowledge of adult learning principles, instructional design, and learning technologies.
● Strong leadership and people management skills, with the ability to inspire and motivate teams.
● Excellent communication, presentation, and interpersonal skills.
● Track record of successfully implementing innovative learning solutions.
● Familiarity with compliance requirements in the BPO industry.
● Experience with learning management systems (LMS) and e-learning platforms.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

Experience Level

Executive Level