Workplace Management Practitioner - Microsoft 365 & AI Collaboration Specialist

Workplace Management Practitioner

Project Role : Workplace Management Practitioner
Project Role Description : Oversee workplace services across locations, managing space planning, facilities, safety compliance, and onsite support. Leverage tools, data, and solutions to deliver efficient, high-quality environments. Ensure safe, functional, and well-managed workplaces that enable employee productivity and support business needs
Must have skills : Microsoft Intune
Good to have skills : Machine Learning (ML), DevOps, Python (Programming Language)
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Industry Subject Matter Advisor, you will work closely with cross-functional IT teams, business stakeholders, and vendor partners to deliver secure, scalable, and high-performing collaboration solutions that enable seamless communication and productivity for our global workforce and offer your expertise in designing, implementing, and managing enterprise-grade collaboration platforms and unified communication services across Microsoft 365 platform.
The role requires a forward-thinking professional with AI-first mindset to design, develop, and deploy intelligent frameworks leveraging Generative AI (GenAI) and Agentic AI frameworks within Workplace Collaboration Platforms. You should have a strong understanding of various Business Functions, a passion for innovation in AI, and rich experience with delivering enterprise grade technology solutions using Gen AI / Agentic AI Frameworks. You should have the ability to conceptualize and implement AI-driven enhancements to traditional Workplace Collaboration processes, driving the next generation of enterprise automation and intelligence.
- Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Engage in end-to-end AI-enabled project delivery: requirement gathering, solution design, implementation, testing, and business adoption.
- Work with real-time AI platforms, integrating AI insights into enterprise decision-making workflows
- Engage with multiple teams and contribute on key decisions
- Expected to provide solutions to problems that apply across multiple teams
- Facilitate workshops and discussions to gather requirements and feedback from stakeholders
- Mentor junior professionals and assist in their development and understanding of application processes

- Professional & Technical Skills:
- Must Have Skills
- Proficiency in Entra ID & Microsoft 365 Services including Productivity Apps, Collaboration Apps such as:
- Microsoft 365 (EXO, Sharepoint, Onedrive, PowerApps, PowerBI, Viva)
- Microsoft CoPilot, Microsoft Azure AD
- Microsoft Teams EV & Rooms,
- Azure DevOps
- PowerShell, Ansible, Python & Terraform
- Experience with Enterprise Voice & Contact Center solutions like Teams, Cisco, Zoom etc
- Ability to analyze business requirements and translate them into technical specifications.
- Familiarity with integration techniques and tools within the Workplace Cloud Platforms ecosystem
- Strong problem-solving skills, analytical thinking, and ability to manage complex hybrid environments.
- Excellent communication and stakeholder management skills.
- Good to Have Skills
- Connects AI concepts to business objectives for on-time delivery
- Hands-on experience in GenAI (LLMs, embeddings, vector databases) and Agentic AI applications (multi-agent systems, planning, reasoning) demonstrated through project implementations
- Strong fundamental knowledge of AI lifecycle, data analysis, statistical concepts of ML algorithms (supervised and unsupervised learning) and AI concepts of NN (Neural Networks) and NLP (Natural Language Processing)
- Build Copilot prompts and copilots for workplace scenarios orchestrating LangChain RAG workflows grounded in approved content
- Solid grasp of prompt engineering, AI evaluation frameworks, value realization in AI projects
- Experience in Implementing collaboration governance frameworks including retention, compliance, and DLP
- Hands on experience in automation leveraging Devops pipelines and manage CI/CD workflows with tools such as Jenkins, GitLab CI, or GitHub Actions
- Worked on improving the Digital Experience scores for business
- Certifications (Required / Preferred):
- Required
- Microsoft Certified: Teams Administrator Associate (MS-700)
- Microsoft 365 Certified: Fundamentals (MS-900)
- Azure Fundamentals (AZ-900)
Preferred
- Microsoft 365 Certified: Enterprise Administrator Expert (MS-100/MS-102)
- Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
- Quest / Sharegate product certifications (if available)


Additional Information:
- The candidate should have minimum 5/3 years of experience in Workplace collaboration services with Microsoft 365 for L9/L10.
- This position is based at our Gurgaon/ Bengaluru office.
- A 15 year full time education is required.
- Resource needs to be AI Ready.