Workplace Management Practitioner

Workplace Management Practitioner

Project Role : Workplace Management Practitioner
Project Role Description : Oversee workplace services across locations, managing space planning, facilities, safety compliance, and onsite support. Leverage tools, data, and solutions to deliver efficient, high-quality environments. Ensure safe, functional, and well-managed workplaces that enable employee productivity and support business needs
Must have skills : Workplace Technology Solutions
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Cognitive Workplace Endpoint Full Stack Engineer L10

Summary
We are seeking a forward-thinking professional with AI-first mindset to design, develop, and deploy intelligent frameworks leveraging Generative AI (GenAI) and Agentic AI frameworks within Workplace Endpoint Platforms. The ideal candidate should have a strong understanding of various Business Functions, a passion for innovation in AI, and rich experience with delivering enterprise grade technology solutions using Gen AI / Agentic AI Frameworks. This role requires the ability to conceptualize and implement AI-driven enhancements to traditional Workplace Endpoint management processes, driving the next generation of enterprise automation and intelligence.
The role involves designing, implementing, and managing enterprise endpoints (physical & Virtual) & apps across cloud and hybrid platforms. Responsibilities include modern device management with cloud foundations on M365. The engineer will work closely with cross-functional IT teams, business stakeholders, and vendor partners to deliver secure, scalable, and high-performing solutions that enable seamless end user experience.


Key Responsibilities
- Expected to perform independently and become an SME.
- Engage in end-to-end AI-enabled project delivery: requirement gathering, solution design, implementation, testing, and business adoption.
- Work with real-time AI platforms, integrating AI insights into enterprise decision-making workflows
- Engage with multiple teams and contribute on key decisions
- Expected to provide solutions to problems that apply across multiple teams
- Facilitate workshops and discussions to gather requirements and feedback from stakeholders
- Mentor junior professionals and assist in their development and understanding of application processes
Required Qualifications
- Ability to bridge technical AI concepts with business goals, ensuring timely delivery and stakeholder alignment.
- Hands-on experience in GenAI (LLMs, embeddings, vector databases) and Agentic AI applications (multi-agent systems, planning, reasoning) demonstrated through project implementations
- Strong fundamental knowledge of AI lifecycle, data analysis, statistical concepts of ML algorithms (supervised and unsupervised learning) and AI concepts of NN (Neural Networks) and NLP (Natural Language Processing)
- Designing Copilot prompts and copilots for workplace scenarios orchestrating LangChain RAG workflows grounded in approved content
- Solid grasp of prompt engineering, AI evaluation frameworks, value realization in AI projects
- Experience in Implementing collaboration governance frameworks including retention, compliance, and DLP
- Experience in automation leveraging DevOps pipelines and managing CI/CD workflows with tools such as Jenkins, GitLab CI, or GitHub Actions
- Exceptionally skilled in AgenticAI tools like CrewAI / Copilot Studio and other industry leading tools.
- Ability to improve the Digital Experience scores for business


Must Have Skills:
- Proficient in Application Packaging with AdminStudio or Advanced Installer
- Conversant in PowerShell, Python, AzureDevOps, Terraform
- Proficiency in Microsoft Intune, MECM and Microsoft 365.
- Experience with Virtual Desktop solutions like Citrix, Microsoft Azure Virtual Desktop, Microsoft Windows 365.
- Experience in endpoint applications lifecycle management
- Working experience in Digital experience tools like Nexthink, 1E Tachyon
- Ability to analyze business requirements and translate them into technical specifications.
- Familiarity with integration techniques and tools within the Workplace Cloud Platforms ecosystem
- Strong problem-solving skills, analytical thinking, and ability to manage complex hybrid environments.
- Excellent communication and stakeholder management skills.

Certifications (Required / Preferred)
- Microsoft Certified: Intune (MD 102) or equivalent endpoint certification (required or within 6 months).
- Microsoft Certified: Agentic AI Business Solutions Architect (AB-100) (currently in beta at the time of writing but required after it becomes generally available)
- AWS Certified Cloud Practitioner (preferred).
- Citrix DaaS/CVAD Associate or Professional (preferred).
- Nexthink certification (preferred).
- HashiCorp Terraform Associate and/or Microsoft Cybersecurity certifications (preferred).


Additional Information: -
The candidate should have minimum 5 years of experience in Workplace Endpoint services with M365.













Summary:
As a Workplace Management Practitioner, you will oversee workplace services across various locations, ensuring that the environments are safe, functional, and conducive to employee productivity. Your typical day will involve managing space planning, facilities, and safety compliance while leveraging tools and data to deliver high-quality workplace solutions that align with business needs. You will engage with various stakeholders to ensure that the workplace meets the evolving demands of the organization, fostering an atmosphere that supports collaboration and efficiency.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Facilitate communication between teams to ensure alignment on workplace initiatives.
- Monitor and evaluate workplace services to identify areas for improvement.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Workplace Technology Solutions.
- Strong understanding of space planning and facilities management.
- Experience with safety compliance regulations and best practices.
- Ability to analyze data to inform workplace decisions.
- Familiarity with tools and technologies that enhance workplace efficiency.

Additional Information:
- The candidate should have minimum 3 years of experience in Workplace Technology Solutions.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
- Resource should be AI ready.