Area Lead

Designation – Area Lead

Experience – 3+ Years

Education – Any graduate with Relevant Experience

Location – Guwahati,

Responsibilities:

● Optimize and oversee operations in designated area to ensure efficiency

● Understanding and communicating the targets and driving Team Performance

● Capable of understanding and driving its team to all the technology updates

● Managing stakeholder’s communication across multiple lines of business on process changes, escalation etc.

● Ensuring all compliances from team members and drivers in his designated area

● Maximising revenue, fulfilment and profitability.

● Report to higher authority on progress and issues

● Owning Specific people programs on training and development and team engagement

● Interact with client Hub PoC to ensure that all escalations are addressed on time

Requirements

● Excellent organizational and leadership abilities.

● In-depth knowledge of performance metrics

● Good PC skills, especially MS Excel, google sheets

● Strong business acumen with a strategic orientation thorough understanding of negotiating techniques.

● Excellent problem-solving abilities and ability to take decisions on the feet