As a cabin crew member, you'll provide excellent customer care to passengers while ensuring their comfort and safety throughout the flight. You'll serve refreshments and meals and will also sell gifts and duty-free items to passengers.

As part of your role, you'll be trained to deal with security and emergency situations, which can include administering first aid to passengers.

It's also your responsibility to ensure that all emergency equipment is in working order prior to take-off and that there are enough supplies on board. You'll then take part in a safety demonstration to make sure passengers know how to use the equipment and what the safety procedures are.

Responsibilities: As an air cabin crew member, you'll need to:

• be professional, punctual and courteous at all times
• attend a pre-flight briefing, during which you'll be assigned your working positions for the upcoming flight. Crew are informed of flight details, the schedule, the number of infants on board and if there are passengers with any special requirements, such as diabetic passengers or passengers in wheelchairs
• carry out pre-flight duties, including checking the safety equipment and doing security checks, ensuring the aircraft is clean and tidy and that information in the seat pockets is up to date and all meals, drinks and stock are on board
• welcome passengers on board, check documents and direct them to their seats
• inform passengers about safety procedures and ensure that all hand luggage is securely stored away
• check all seat belts and galleys are secure prior to take-off
• make announcements on behalf of the pilot and answer questions during the flight
• serve meals and refreshments
• sell duty-free goods (which can count towards personal targets for commission) and advise passengers of any allowance restrictions in force at their destination
• reassure passengers and ensure they follow safety procedures correctly in emergency situations
• deal with any difficult or inebriated passengers (who may be acting in a rude or anti-social way) politely but firmly, to ensure the safety and comfort of everyone on the flight
• give first aid where necessary
• ensure passengers disembark safely at the end of a flight and check that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board
• complete paperwork, including writing a flight report and totalling duty-free sales.