Call Quality Analyst

Kusum Enterprise

Zoo Tiniali, Guwahati

₹10,000 - ₹15,000 monthly

Fixed

10000 - ₹15000

Earning Potential

15,000

Work from Office

Full Time

Min. 1 year

Basic English

Job Details

Walk-in Details

Job highlights

Walk-in interview

Date: 10 Apr 2026 - 20 Apr 2026 | Time: 10.00 am - 04.00 pm...See details

12 applicants

Benefits include: PF, ESI (ESIC)

Job Description

Quality Analyst (QA) – Job Description

Role Overview


A Quality Analyst is responsible for monitoring and evaluating the quality of processes, services, or products. The role ensures that company standards and client expectations are consistently met.


Key Responsibilities

Monitor and audit calls, transactions, or processes (Debt Recovery / Collections)

Identify gaps in performance and provide actionable feedback

Ensure adherence to company policies, compliance, and quality standards

Prepare quality reports (daily/weekly/monthly)

Conduct calibration sessions with team leaders and managers

Support training teams by identifying common errors and improvement areas

Maintain documentation of quality checks and audit findings

Suggest process improvements to enhance efficiency and customer satisfaction

Required Skills

Strong analytical and observation skills

Good communication (verbal & written)

Attention to detail

Knowledge of quality tools and frameworks

Ability to handle data and generate reports (Excel knowledge preferred)

Problem-solving mindset

Qualification

Graduate or 12th in any discipline (preferred)

Experience in QA role or relevant field 

Preferred Experience

1–3 years of experience in Quality Analyst / Audit role

Experience in call auditing or process quality monitoring

Key Performance Indicators (KPIs)

Quality score improvement

Error reduction rate

Compliance adherence

Feedback effectiveness

Tools & Software (Optional)

MS Excel / Google Sheets

CRM tools

Call monitoring systems

Job role

Work location

Kusum Enterprise, House no 208, Rupali Path, RG Baruah Road, AIDC, Ambikagirinagar, Guwahati, Assam, India Zoo Tiniali, Guwahati

Department

Quality Assurance

Role / Category

Quality Assurance - Other

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

Graduate

English level

Basic English

Gender

Any gender

Walk-in interview details

Apply for the job and call HR to confirm your interview

Date

10 Apr 2026 - 20 Apr 2026

Time

10.00 am - 04.00 pm

Other instructions

bring cv

About company

Name

Kusum Enterprise

Address

Kusum Enterprise, House no 208, Rupali Path, RG Baruah Road, AIDC, Ambikagirinagar, Guwahati, Assam, India Zoo Tiniali, Guwahati

Job posted by Kusum Enterprise

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