Job Description:- Team Leader- operation

Nilachal credit management Private Limited was established in 2019 under SARFASI Act is a leading recovery and collection agency in East India. Having our H.O. in Guwahati, Assam, we have our presence in eight states across India with reputed and established national and private banks and NBFC’s with the strength of more than 500 staffs under the IIBF guidance. We at Nilachal credit management private limited are looking for an enthusiastic and engaged Team Leader-Operation.

Job Role: Team Lead – Collections

Team: Collection Base

Location: Guwahati, Assam

Employment Type: Full Time

Job description

Candidate should have experience in agency model

Responsibilities and Roles: -

1. Manage tele-calling team with close monitoring of Live calls and key focus on revenue target.

2. Assist tele callers to talk to customers on repayment of dues to various banks and financial Institutions.

3. Queue Management track to make sure all call queues getting assigned and cleared on daily basis.

4. Escalate to inhouse team and sort out the process issues raised by tele-calling team.

5. Identify and quickly sort out agency issues affecting the calling process.

6. Identify the training requirements based on the PIP performance.

Preferred candidate profile

1. Graduate with 2+ years’ experience in managing a tele-calling team in recovery and collection.

2. Track-record of achieving target of 100%.

3. Manage a team of assisted channel specialists to drive business and growth.

4. Deliver production metrics in terms of attendance, call adherence, conversion.

5. Manage quality and training needs.

6. Ensure targets are met both in terms of value and number of accounts.

7. Ready to handle pressure and interested to work in a start-up environment.

8. Excellent communication.