Customer Relationship Officer
Hns Gold Private Limited
Customer Relationship Officer
Hns Gold Private Limited
Azara, Guwahati
₹12,000 - ₹23,000 monthly*
Fixed
₹12000 - ₹18000
Average Incentives*
₹5,000
Earning Potential
₹23,000
You can earn more incentive if you perform well
Work from Office
Full Time
Any experience
Basic English
Job Details
Interview Details
Job highlights
Urgently hiring
47 applicants
Job Description
- Key Responsibilities
- Customer Handling & Sales
- Handle branch walk-in customers and ensure maximum conversion.
- Explain company products such as Gold Purchase, Gold Loan, MGIP, Silver & Settlement options.
- Follow up on telephonic leads, data leads, references, and old customers.
- Ensure zero non-conversion for qualified walk-ins.
- Lead Generation & Follow-up
- Daily tele-calling to assigned leads and data.
- Collect customer references from existing customers.
- Participate in data collection and local marketing activities.
- Maintain proper lead follow-up tracker and closure status.
- Customer Relationship ManagementBuild long-term relationships with customers.
- Ensure customer satisfaction and repeat business.
- Collect Google reviews, WhatsApp channel joins, and referrals.
- Reporting & Coordination
- Update daily work status to Branch Head.
- Coordinate with Operations Executive for smooth closure.
- Maintain customer records accurately in system/register.
- Required Skills & Qualifications
- 1–2 years experience in sales, customer relationship, or tele-calling.
- Good communication skills in local language and basic English.
- Strong persuasion and follow-up skills.
- Basic computer knowledge (Excel, CRM, WhatsApp).
- Target-oriented and result-focused mindset.
Job role
Work location
HNS Gold, opposite of Azara, near SBI Bank ATM Counter, Azara, Guwahati, Assam, India
Department
Sales & BD
Role / Category
Sales Support & Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
English level
Basic English
Gender
Female
About company
Name
Hns Gold Private Limited
Address
HNS Gold, opposite of Azara, near SBI Bank ATM Counter, Azara, Guwahati, Assam, India
Job posted by Hns Gold Private Limited
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