Customer Service Engineer

1. Build working rela􀆟onships with customers and develop informal communica􀆟on channels with

customer account at the local level. Responsible for ownership of all customer issues/needs that are

voiced or observed and acts appropriately.

2. Understands and performs the various customer Service Level Agreement (SLA) requirements and

elevates or escalates issues when appropriate, and/or according to established procedures.

3. Represents CMS in a manner that reflects posi􀆟vely on the image and reputa􀆟on of the company.

4. Installa􀆟on and set-up of hardware, hardware modifica􀆟ons, first line maintenance, mul􀆟-vendor

maintenance, performs periodic preventa􀆟ve maintenance on assigned products.

5. Diagnoses problems, fix the issue with the minor repairs, and replaces components (at the module

level).

6. Follows the security procedures while working inside the ATM lobby or within financial ins􀆟tu􀆟ons or

within bank premises

7. Responsible for all CMS assets that will be used in the delivery of customer services (Pendrive, tools,

so􀅌ware, documenta􀆟on), or as assigned by management

8. Ownership of the company assets and spares

9. Responsible for accurate and prompt repor􀆟ng of calls and ac􀆟vity, as well as other repor􀆟ng on real

􀆟me basis

10. Responsible for real 􀆟me upda􀆟on in the mobility applica􀆟on

12. Responsible for the documenta􀆟on crea􀆟on and submission in the 􀆟mely basis

Addi􀆟onal:

Bike must be available.

Android mobile should be available

Candidate should be physical fit and capable to drive average 100km on daily basis.