About TTEC:

At TTEC, we are all about the Human Experience. Elevated. As a global leader in customer experience, we bring technology and human ingenuity together to provide excellent service for customers across multiple industries. Join our team and help us create amazing experiences for our clients and customers. Job Overview: We are looking for passionate Customer Service Representatives to join our team. As a Customer Service Representative at TTEC, you’ll provide a personalized, customer-centric experience that makes a difference in people's lives. You’ll help solve customer inquiries, provide solutions, and create an environment that fosters customer satisfaction and loyalty. Please ensure the following information is communicated clearly to applicants: Chat Customer Service Representative Role (on site in Ahmedabad)

Key Responsibilities:

● Customer Support: Interact with customers to provide information in response to inquiries, concerns, and requests about products and services.

● Issue Resolution: Resolve customer complaints, service issues, and questions with a focus on empathy and problem-solving.

● Product Knowledge: Maintain an in-depth understanding of company products and services to provide accurate information and solutions.

● Efficient Communication: Provide clear, concise, and professional communication both verbally and in writing.

● Customer Retention: Promote the company's products and services in a way that encourages customer satisfaction and retention.

● Team Collaboration: Work closely with team members and leadership to achieve customer service goals and maintain high satisfaction levels.

● System Use: Navigate multiple systems to track, resolve, and follow up on customer issues in a timely manner.

Qualifications:

● High school diploma or equivalent (required); associate or bachelor’s degree preferred.

● Prior customer service experience is an asset (at least 6 months).

● Strong communication skills (verbal and written) with a positive, empathetic attitude. ● Ability to work in a fast-paced environment and handle high call volumes 

Candidate Eligibility:

● Must have excellent communication skills in English (written and verbal).

● Must be willing to work on-site and in a rotational 24/7 shift environment.

● Must provide relevant documents, including Aadhaar and PAN linkage, at the time of selection.