Job Purpose

• Drive assigned Retention & collection agencies for delivery of KPIs.
• Ensure SLA delivery with complete adherence to Code of Conduct.
• The job involves to for visit Customers ,Collection, Provision roll back and Involuntary churn and deliver the targets.
• Required do regular visits to the customer on regular basis to review the performance and other SLAs and ensure productivity enhancement.

Key Result Areas/Accountabilities

The candidates should be comfortable to work in districts like Morigaon, Ahatguri, Mekherbheta, Nellie, Jahangir road including Guwahati.

• Drive assigned Visit & Collection for delivery of KPIs.
• Ensure SLA delivery with complete adherence to Code of Conduct.
• Develop and plan visit and collection as per allocation and forecast.
• Ensuring all reports and feedbacks are well maintained at the EOD.
• Have a strong governance process for Retained cases, Field visit, receipt book audits, I cards register, Cash register, COC.
• Do regular field visit with/without field manager for audit/recovery purpose

Core Competencies, Knowledge, Experience

• Strong Negotiation skills and communication skills in Assamese and Bengali.
• Other Regional Language is added advantage.
• Exposure to customer retention & collection role.
• Analytical Skills.
• Good process of geographical area

Eligibility Criteria

• 10th / HS Passed
• DRA Certification
• Vehicale with proper driving licence is must.