Operations & Communication Executive

(Internal Process + SOP + Admin + Coordination)

Position Title: Operations & Communication Executive

Location: Guwahati, Assam (On-site, full-time)

Reporting To: Founder / CEO

Salary Range: ₹28,000 – ₹40,000 per month (above market average, based on capability)

🎯 Role Objective

To act as the communication and coordination backbone of Journeys Travel — documenting and streamlining all processes, ensuring smooth internal communication, and supporting the management with SOP creation, reporting, and day-to-day administration.

🧠 Key Responsibilities:

Process Documentation & SOP Creation

• Work directly with the Founder to understand existing workflows and document them into clear, step-by-step SOPs.
• Maintain a centralized digital library of SOPs, templates, and checklists (Google Drive / Notion).
• Continuously update processes as the company grows.

Internal Communication & Coordination

• Ensure smooth communication between the Founder and all team members.
• Schedule and summarize daily/weekly meetings, track follow-ups, and maintain team dashboards.
• Coordinate with vendors, clients, and internal staff to ensure timely completion of tasks.

Reporting & Documentation:

• Maintain booking, invoice, and vendor payment trackers.
• Prepare basic performance reports (bookings, payments, client feedback).
• Support accountant with data entry and expense reporting.

Administrative Support:

• Draft professional emails, letters, and presentations.
• Manage company files, vendor contracts, and document compliance records.
• Assist with recruitment coordination, onboarding checklists, and HR documentation.

Quality & Improvement:

• Identify operational gaps and suggest process improvements.
• Ensure all tasks are completed accurately and on time.
• Act as the “internal system builder” to help scale the company.

🧩 Key Skills & Competencies:

Education: Graduate or Postgraduate (any stream, preference for English, Commerce, or Business Administration).

Communication Skills: Excellent written and verbal English. Able to draft professional mails, SOPs, and reports.

Computer Proficiency: Expert in MS Word, Excel, PowerPoint, Google Workspace. Bonus: experience with Notion, Trello, or CRM software.

Organization: Extremely detail-oriented, process-driven, and good with documentation.

Behavioural: Honest, disciplined, proactive, and eager to learn. Must be comfortable working directly under the Founder.

Experience: 1–4 years preferred (operations, admin, travel back-office, or coordination roles). Freshers with strong English & tech skills can also be considered.

💡 Career Path

• Year 1: Learn and own company processes.
• Year 2: Move into Operations Manager or Admin Head role managing multiple team members.

❤️ Why Join Journeys Travel:

• Work directly with the Founder of a growing premium travel brand.
• Learn end-to-end business management, not just task execution.
• Competitive salary, professional work culture, and long-term growth opportunities.
• Exposure to national and international travel operations.