Job description

Job Title: - Telecaller Outbound

Nilachal credit management Private Limited was established in 2019 is a leading recovery and collection agency in East India. Having our H.O. in Guwahati, Assam, we have our presence in eight states across India with reputed and established national and private banks and NBFC’s with the strength of more than 500 staffs under the IIBF guidance. We at Nilachal Credit Management Private Limited are looking for an enthusiastic and engaged tele caller to boost our business with the recovery of outstanding payments from debtors. In this role, your duties will include communicating with customers via telephone, negotiating payment plans with debtors, and enacting payment plans that eliminate debt.

Telecaller Outbound Role and Responsibility

• Answering calls and resolving queries about debt recovering loans.
• Keeping track of customers to identify outstanding debts
• Planning course of action to recover outstanding payments
• Locating and contacting debtors to inquire of their payment status.

Telecaller Requirements and skills

• Experience in working with targets and tight deadlines
• Knowledge of relevant legal requirements
• Working knowledge of MS Office and databases
• Excellent communication and people skills
• Apt in negotiating and persuading
• Ability to be polite and compassionate without lacking confidence
• High school diploma is preferred