Telecaller Outbound

Kusum Enterprise is a trusted leader in end-to-end recovery and collection services, helping financial institutions, corporations, and government agencies minimize losses and improve cash flow. We combine ethical collection practices with advanced analytics, compliance-driven operations, and market-leading digital tools to deliver high recovery success rates while preserving customer relationships.

Job Title: Telecaller – Recovery & Collection

Department: Collections

Location: Guwahati

Reporting To: Team Leader / Collection Supervisor

Job Summary

The Telecaller (Recovery & Collection) is responsible for contacting customers with overdue payments and ensuring timely recovery of pending amounts. The role involves effective communication, negotiation, and maintaining a professional customer experience while achieving collection targets in compliance with organizational and regulatory guidelines.

Key Responsibilities

• Make outbound calls to customers regarding overdue payments and remind them of due dates
• Negotiate and convince customers for timely repayments, settlements, or part payments
• Maintain accurate records of interactions and recovery efforts in the system
• Follow up on broken promises and ensure commitments are met
• Handle customer queries, provide account updates, and escalate disputes where necessary
• Coordinate with field executives for visits, document pickup, and account closures
• Adhere to RBI and company guidelines for ethical collection practices
• Meet and exceed daily, weekly, and monthly collection targets
• Provide regular MIS updates on payment status and feedback from customers
• Participate in team huddles, training sessions, and performance improvement activities

Required Skills & Competencies

• Good communication skills (English, Hindi, and/or regional language)
• Strong persuasion and negotiation abilities
• Basic computer knowledge & proficiency in CRM or dialer systems
• Ability to handle pressure and manage difficult conversations professionally
• Positive attitude, discipline, and target-oriented mindset
• Patience and empathy when dealing with customers

Education & Experience

• Minimum 12th Pass (Graduate preferred)
• 0–2 years of experience in telecalling collections/ BPO / customer service
• Freshers with strong communication skills may also apply
• Experience in BFSI, NBFC, Fintech or Microfinance collections is an advantage