Telesales Executive

Department: Sales & Client Coordination

Reporting To: Sales Manager / Business Head

Employment Type: Full-Time / Part-Time (as applicable)

Job Summary

We are looking for a proactive and persuasive Telecaller / Lead Conversion Executive who will handle incoming leads, understand client requirements in detail, and drive them towards site visits and project initiation. The role involves continuous follow-ups, relationship building, and coordination between clients and interior designers until the token amount is received.

Key Responsibilities

1. Lead Calling & Qualification

Call leads generated through online lead forms, campaigns, and references

Introduce the company and services in a professional and friendly manner

Understand the client’s:

Property type (flat / house / commercial)

Location

Budget range

Timeline

Interior requirements and expectations

Update complete lead details accurately in CRM / lead sheet

2. Client Convincing & Relationship Building

Explain the value proposition of the company and its interior designers

Build trust and rapport with clients who take longer to decide

Handle objections and concerns confidently

Maintain regular follow-ups through calls and WhatsApp without being pushy

3. Site Visit Scheduling & Coordination

Convince qualified leads to initiate a site visit

Schedule site visits by coordinating:

Client availability

Interior Designer availability

Share site visit details clearly with both parties

Ensure smooth execution of the site visit

4. Conference Call Scheduling

Schedule and coordinate conference calls between:

Client

Interior Designer

Ensure all participants are informed about call timing and agenda

Follow up after calls to understand client feedback and next steps

5. Post Site Visit Follow-Up

Follow up with the client after the site visit

Address queries, doubts, or delays in decision-making

Keep nudging the lead professionally until:

Design discussion progresses

Token money is paid

Update management regularly on lead status and conversion stage

Skills & Requirements

Good communication skills in English, Hindi, and local language (preferred)

Confident on phone calls with a polite and convincing tone

Ability to build relationships and follow up consistently

Basic understanding of interior design / real estate is an advantage

Comfortable using WhatsApp, Excel/Google Sheets, and calling tools

Patient, organized, and goal-oriented mindset

Key Performance Indicators (KPIs)--

Number of leads contacted daily

Number of qualified leads

Site visits scheduled and completed

Conference calls coordinated

Token conversions achieved

Follow-up consistency and lead hygiene

What We Offer

Fixed salary + performance-based incentives

Training on interior services and sales process

Growth opportunity into Sales Coordinator / Relationship Manager roles

Supportive and professional work environment