Area Manager
Airtel
Area Manager
Airtel
Gwalior
Not disclosed
Job Details
Job Description
Area Manager HDO
- Â Responsible for installation, fault repair & cable O&M activities for airtel broadband services customers for the zone
- Â Responsible for KPI delivery as per target
-  Up keeping of broadband network (Cable – Copper & ODN) and Network elementsÂ
- Â Strength partner infra to ensure timely delivery
- Â Migrate customers to better technology & speeds
- Â Responsible for continuous improvement in customer experience
- Â Responsible for process & SoP adherence
- Â Responsible for reduce OPEX expenditureÂ
- Â Improvement in quality of workmanship in the zone
- Â S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams
- Â Optimum use of resources with planned productivity
- Â Responsible for timely material consumptionÂ
- Â Anticipate risks on services & take proactive action to ensure customer satisfaction
- Â Partner Management - Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts
- Â Work closely with all stakeholders to ensure smooth operations.
- Â Recommend process improvement to enhance customer experienceÂ
-  Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI scoreÂ
- Â Reduction of Gross fault Rate, Repeat, by taking up the proactive steps by clearing the faulty Tag rectification & NE rehab.
- Â GIS Vs field accuracyÂ
- Â Gate meeting at defined frequency
- Â Visits as per defined norms
- Â Marquee permission
- Â Proactive corrections
- Â New process implementation
Our Culture Code
All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
You are an ideal FIT if you have
-  BE / B Tech – ECE – with more than 6 yrs Or Diploma – ECE with more than 8yrs of relevant work experience
- Â Good management and leadership skills.
- Â Self-Motivated and positive attitude person.
- Â Proactive and result oriented.
- Â Driving quality management.
- Â Team Player.
- Â Decision maker.
-  Lead & Manage Change, Process Orientation & strong Customer Focus
- Â Excellent Negotiation, Customer Interfacing skills.Â
- Â Effective communication/interpersonal skills
Job role
Department
Operations
Role / Category
Telecom Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Freshers only
About company
Name
Airtel
Job posted by Airtel
This job has expired