Area Manager

Airtel

Gwalior

Not disclosed

Work from Office

Full Time

Freshers only

Job Details

Job Description

Area Manager HDO

  •  Responsible for installation, fault repair & cable O&M activities for airtel broadband services customers for the zone
  •  Responsible for KPI delivery as per target
  •  Up keeping of broadband network (Cable – Copper & ODN) and Network elements 
  •  Strength partner infra to ensure timely delivery
  •  Migrate customers to better technology & speeds
  •  Responsible for continuous improvement in customer experience
  •  Responsible for process & SoP adherence
  •  Responsible for reduce OPEX expenditure 
  •  Improvement in quality of workmanship in the zone
  •  S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams
  •  Optimum use of resources with planned productivity
  •  Responsible for timely material consumption 
  •  Anticipate risks on services & take proactive action to ensure customer satisfaction
  •  Partner Management - Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts
  •  Work closely with all stakeholders to ensure smooth operations.
  •  Recommend process improvement to enhance customer experience 
  •  Responsible for seamless experience for customer during  entire life cycle with airtel and improve the CFI score 
  •  Reduction of Gross fault Rate, Repeat, by taking up the proactive steps by clearing the faulty Tag rectification & NE rehab.
  •  GIS Vs field accuracy 
  •  Gate meeting at defined frequency
  •  Visits as per defined norms
  •  Marquee permission
  •  Proactive corrections
  •  New process implementation


Our Culture Code

All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture

You are an ideal FIT if you have
  •  BE / B Tech – ECE – with more than 6 yrs Or Diploma – ECE with more than 8yrs of relevant work experience
  •  Good management and leadership skills.
  •  Self-Motivated and positive attitude person.
  •  Proactive and result oriented.
  •  Driving quality management.
  •  Team Player.
  •  Decision maker.
  •  Lead & Manage Change,  Process Orientation & strong Customer Focus
  •  Excellent Negotiation, Customer Interfacing skills. 
  •  Effective communication/interpersonal skills

Job role

Department

Operations

Role / Category

Telecom Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

About company

Name

Airtel

Job posted by Airtel

This job has expired

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