•  Responsible for installation, fault repair & cable O&M activities for airtel broadband services customers for the zone
•  Responsible for KPI delivery as per target
•  Up keeping of broadband network (Cable – Copper & ODN) and Network elements 
•  Strength partner infra to ensure timely delivery
•  Migrate customers to better technology & speeds
•  Responsible for continuous improvement in customer experience
•  Responsible for process & SoP adherence
•  Responsible for reduce OPEX expenditure 
•  Improvement in quality of workmanship in the zone
•  S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams
•  Optimum use of resources with planned productivity
•  Responsible for timely material consumption 
•  Anticipate risks on services & take proactive action to ensure customer satisfaction
•  Partner Management - Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts
•  Work closely with all stakeholders to ensure smooth operations.
•  Recommend process improvement to enhance customer experience 
•  Responsible for seamless experience for customer during  entire life cycle with airtel and improve the CFI score 
•  Reduction of Gross fault Rate, Repeat, by taking up the proactive steps by clearing the faulty Tag rectification & NE rehab.
•  GIS Vs field accuracy 
•  Gate meeting at defined frequency
•  Visits as per defined norms
•  Marquee permission
•  Proactive corrections
•  New process implementation

Our Culture Code

All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture

You are an ideal FIT if you have

•  BE / B Tech – ECE – with more than 6 yrs Or Diploma – ECE with more than 8yrs of relevant work experience
•  Good management and leadership skills.
•  Self-Motivated and positive attitude person.
•  Proactive and result oriented.
•  Driving quality management.
•  Team Player.
•  Decision maker.
•  Lead & Manage Change,  Process Orientation & strong Customer Focus
•  Excellent Negotiation, Customer Interfacing skills. 
•  Effective communication/interpersonal skills