Customer Care Executive

Customer Service Executive – Job DescriptionA Customer Service Executive is responsible for handling customer queries, resolving issues, and ensuring a positive customer experience through various communication channels.

• Key Responsibilities:Handle customer inquiries via phone, email, chat, or in person
• Resolve customer complaints and provide appropriate solutions
• Maintain accurate records of customer interactions
• Follow up with customers to ensure issue resolution
• Provide information about products, services, and policies
• Escalate complex issues to senior staff when required
• Maintain a polite, professional, and helpful attitude
• Meet customer satisfaction and response time targets
• Skills Required:Excellent communication and listening skills
• Strong problem-solving ability
• Customer-focused mindset
• Basic computer knowledge (MS Office, CRM tools)
• Ability to work under pressure
• Teamwork and time-management skills
• Qualifications:Minimum 12th pass / Graduate (preferred)
• Fresher or experienced candidates can apply
• Prior customer service experience is an advantage
• Work Environment:Office / Call Center / Remote (depending on company)
• Rotational shifts may be required