Customer Service Executive - Commercial Vehicle Finance

Customer Service Executive - NCV Finance - Other OEM - NCV Finance Other OEM - Motor Finance - Sales - Gwalior - The Empire - CSE

Major Deliverables:

• Generate leads & business from assigned dealership as well as the open market
• Maintain a healthy relationship with Dealers for sales objective.
• Ensuring Post Disbursal Documents (PDD) updation
• RC, First EMI & Non starter collection & its updation to maintain the portfolio
• Timely Communication to dealer’s staff about the scheme / HO communication about payouts/RC, etc
• Ensure enhanced sourcing & business at  the dealer counter(s) being managed
• Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team
• Understanding of customers’ need and proper guidance / explanation of the  finance schemes to the customers
• Daily sharing of MIS with case wise status of the leads given by dealership
• Minimum Nos. expected as per productivity matrix.
• Login to conversation – to maintain the targeted ratio.