International Voice Process Agent

📞 Job Description: International Voice Process Agent

🏢 Company: GCR Services India Private Limited

📍 Location: 197 Raghunath Ganj, Opp. Bank of Baroda, Hapur – 245101

🕒 Shift: Day Shift (Full Time)

🧑‍💼 Gender: Both Genders Allowed

🎓 Education: Graduate

🗣️ English: Intermediate

💼 Experience: Minimum 1 Year

🌐 Company OverviewGCR Services India Pvt. Ltd. provides international import–export compliance solutions to global clients.

The first 6 months will be a probation period, after which Work From Home (WFH) may be offered based on performance.

📝 Job Summary:

We are looking for a confident and professional International Voice Process Agent to handle international calls, support clients in import–export documentation, resolve queries, ensure compliance, and deliver top-quality service.

• 🛠️ Key Responsibilities:
• 📞 International Calling & SupportHandle inbound & outbound calls with international clients.
• Resolve queries related to import–export documentation.
• Maintain a polite, professional & customer-friendly approach.
• 📋 Import/Export Documentation & Compliance:
• Assist clients with customs clearance, compliance, and documentation.
• Ensure accuracy in export compliance processes.
• Coordinate with internal teams for quick resolution of issues.
• 🗃️ Customer Service & Issue Handling:
• Manage customer complaints and provide effective solutions.
• Ensure timely follow-up and maintain service quality.
• Maintain records of communication and client requests.
• 🖥️ Additional Operational Support:
• Manage blended process tasks (voice + non-voice).
• Maintain internal reports, trackers, and client records.
• ⭐ Skills Required:
• 🌍 Excellent International Calling Skills
• 💬 Strong Communication & Interpersonal Skills
• 📞 Telecalling / BPO / Voice Process Experience
• 📄 Knowledge of Import Documentation & Export Compliance
• ⚖️ Understanding of Customs & International Trade Processes
• 🎧 Ability to Handle Complaints & Provide Quick Resolution
• 🧠 Problem-solving & Multitasking

🎯 Salary💰 Fixed Salary: ₹22,000 – ₹35,000 (Based on Experience)

• 🎁 Benefits & Perks⏱️ Overtime Pay
• 🎉 Annual Bonus
• 🏦 PF
• 🌐 Internet Allowance
• 💻 Laptop
• 🏥 Health Insurance
• 🩺 ESI (ESIC)
• 🏠 WFH option after probation (Performance-based)

📞 Interested Candidates Can Contact- Rrajeev Sachdeva (Employer): 8171011338