Customer Service Associate

Job Description: Customer Service ExecutiveJob Title: Customer Service Executive (CSE)

Department: Customer Support / Operations

Location: Office

• Key Responsibilities:Handle inbound and outbound customer calls professionally
• Respond to customer queries, complaints, and service requests
• Provide accurate information about products and services
• Resolve customer issues efficiently and escalate when required
• Maintain proper records of customer interactions in the system
• Follow communication scripts, quality standards, and company policies
• Achieve daily and monthly performance targets (calls, resolution, CSAT)
• Coordinate with internal teams to ensure customer satisfaction