Customer Support Executive

Customer Support Executive

Location

• Bangalore

Experience

• Fresher or Experienced
• 0 - 1 Years of Experience

Qualifications

• Education: Graduate
• Language Proficiency: Hindi & English

Additional Skills

• Engage with newly onboarded drivers
• Guide drivers through trip completion milestones
• Ensure a smooth onboarding experience
• Resolve driver queries efficiently
• Target-driven approach

Key Responsibilities

1. Follow-Up for F5 (First 5 Trips)
2. Call drivers 5 days after onboarding
3. Remind them about completing 5 trips within 7 days to earn a ₹100 Joining Bonus (JB)
4. Address any operational issues
5. Follow-Up for F50 (First 50 Trips)
6. Call drivers 25 days after onboarding
7. Encourage them to complete 50 trips within 28 days to earn a ₹250 JB
8. Motivate drivers by explaining the financial benefits and performance incentives tied to milestone achievements

Eligibility Criteria

• Any Graduate
• Good communication skills in English & Hindi
• Proficiency in any of the following Regional Languages: Telugu, Tamil, Marathi
• Strong problem-solving skills
• Ready to work from the office

Salary

• NTH: 17k + 4k Variable pay plus PF & ESIC

Shift

• Day shift

Week off

• Sunday off

Mode of Interview

• Virtual/Telephonic

RequirementsRequirements:

• Any Graduate
• Good communication skills in English & Hindi
• Strong problem-solving skills

BenefitsBenefits

Salary- NTH: 17k + 4k Variable pay plus PF & ESIC

Shift- Day shift

Week off- Sunday off