Key Account Manager

Key responsibilities

• Client relationship management: Build and maintain strong, long-term relationships with key clients, acting as their main point of contact. 
• Strategic planning: Develop and execute strategic account plans to ensure client satisfaction, drive revenue growth, and maximize profitability. 
• Business development: Identify and pursue opportunities for upselling and cross-selling within existing key accounts. 
• Internal coordination: Collaborate with various internal departments (e.g., sales, marketing, product, logistics) to ensure client needs are met and to coordinate solutions. 
• Problem-solving: Address and resolve client concerns, issues, and complaints effectively. 
• Reporting and analysis: Monitor account performance, analyze client data, and prepare regular reports on progress and goals for both internal stakeholders and clients. 
• Negotiation: Negotiate contracts and renewals with clients to ensure mutually beneficial terms.