Receptionist / Front Office Executive

A Clinic Front Office Receptionist is responsible for managing the front desk operations, greeting patients and visitors, answering phone calls, scheduling appointments, and maintaining patient records. They play a crucial role in creating a positive and efficient experience for patients while ensuring smooth clinic operations. 

Key Responsibilities:

• Patient Interaction:
• Greeting patients and visitors in a professional and friendly manner, answering inquiries, and ensuring a positive experience. 
• Appointment Management:
• Scheduling appointments, confirming appointments, and managing patient schedules effectively. 
• Record Keeping:
• Maintaining accurate patient records, updating information, and ensuring compliance with privacy regulations. 
• Administrative Tasks:
• Handling phone calls, processing payments, filing paperwork, and assisting with various administrative duties. 
• Communication:
• Acting as a liaison between patients, providers, and other staff members, ensuring clear communication and efficient information flow. 
• Office Management:
• Maintaining a clean and organized front desk area, ensuring proper supplies and equipment are available. 

Skills Required:

• Communication: Excellent verbal and written communication skills are essential for interacting with patients and staff. 
• Organization: Strong organizational skills are needed to manage appointments, records, and various tasks. 
• Interpersonal Skills: Ability to build rapport with patients and create a welcoming atmosphere. 
• Computer Proficiency: Knowledge of medical office software and basic computer skills is required. 
• Customer Service: Ability to provide excellent customer service and handle patient inquiries effectively. 
• Time Management: Ability to manage multiple tasks and prioritize work effectively. 
• Medical Terminology: Understanding of basic medical terminology is helpful. 

Additional Duties:

• Billing and Bookkeeping: Assisting with billing and bookkeeping functions.
• Scanning Patient Information: Scanning patient information into electronic medical records.
• Email Management: Managing and responding to emails from patients and staff. 

In summary, the Clinic Front Office Receptionist role requires a combination of strong interpersonal skills, administrative abilities, and computer proficiency to ensure smooth clinic operations and a positive patient experience.