Receptionist / Front Office Executive

Job Summary

The Front Office Executive will be responsible for managing the reception desk operations and supervising housekeeping functions to ensure a smooth, professional, and high-quality guest experience at MG Guest House. The role requires strong coordination skills, attention to detail, and the ability to maintain corporate hospitality standards.

Key Responsibilities

1. Front Office & Reception Management

• Manage guest check-in and check-out processes efficiently
• Maintain guest records, ID verification, and visitor logs
• Handle room reservations and coordinate room allocation
• Maintain room inventory status and daily occupancy reports
• Address guest inquiries, complaints, and special requests promptly
• Coordinate with corporate travel desk / company representatives
• Ensure professional communication (in-person, phone, email)
• Maintain reception area cleanliness and presentation

2. Housekeeping Supervision

• Supervise housekeeping staff and allocate daily cleaning tasks
• Ensure rooms are cleaned and prepared as per SOP standards
• Conduct daily room inspections before guest arrival
• Monitor linen inventory, laundry coordination, and stock levels
• Ensure hygiene and sanitation standards are strictly maintained
• Coordinate pest control and periodic deep cleaning
• Maintain housekeeping checklists and audit reports

3. Operational Coordination

• Coordinate with maintenance team for repair and upkeep issues
• Monitor guest amenities and consumables inventory
• Ensure compliance with safety, fire, and security protocols
• Maintain daily MIS reports (occupancy, issues, maintenance logs)
• Support management in audits and compliance checks

4. Guest Experience & Service Quality

• Ensure a welcoming and professional environment
• Maintain high guest satisfaction standards
• Gather guest feedback and report to management
• Resolve operational issues proactively