Business Development Manager (BDM)

Here is a strong, business-ready Team Leader (Sales/Operations/General) job description you can use or adapt. If you want it specifically for life insurance, banking, or any other sector, I can tailor it.

Team Leader – Job DescriptionOverview

The Team Leader oversees a group of employees to ensure that performance targets, service standards, and operational objectives are consistently achieved. The role requires hands-on supervision, coaching, workflow management, and continuous improvement initiatives.

• Key Responsibilities1. Performance & Target ManagementSet daily, weekly, and monthly performance expectations for the team.
• Monitor KPIs and ensure the team meets productivity, quality, and compliance standards.
• Conduct regular performance reviews and implement improvement plans where necessary.
• 2. Team Supervision & SupportAllocate tasks, manage schedules, and ensure effective workload distribution.
• Provide real-time guidance and resolve day-to-day operational issues.
• Maintain team discipline and ensure adherence to company policies.
• 3. Coaching & Skill DevelopmentConduct training sessions to strengthen product knowledge, process understanding, and soft skills.
• Mentor team members in sales techniques, customer handling, and problem resolution.
• Identify skill gaps and coordinate with HR or training units for capability-building programs.
• 4. Communication & CoordinationAct as the primary link between management and team members.
• Communicate goals, updates, and process changes clearly and promptly.
• Collaborate with other departments to resolve escalations and improve workflows.
• 5. Customer & Stakeholder ManagementEnsure high-quality service delivery and fast resolution of customer queries.
• Handle escalated issues and ensure timely closure.
• Maintain a positive customer experience and drive customer satisfaction metrics.
• 6. Reporting & CompliancePrepare daily/weekly/monthly reports on performance and process adherence.
• Ensure compliance with operational guidelines, audit standards, and regulatory requirements.
• Maintain accurate documentation and data integrity.
• Required Skills & CompetenciesStrong leadership and people management capability.
• Excellent communication, motivation, and conflict-resolution skills.
• Ability to analyze performance metrics and drive improvements.
• Problem-solving orientation with a proactive approach.
• Good command of MS Office tools, CRM systems, or relevant operational platforms.
• QualificationsBachelor’s degree preferred.