Receptionist / Front Office Executive

A Receptionist is the first point of contact for visitors and clients in an organization. They ensure smooth front-desk operations and provide administrative support.

1. Key Roles & Responsibilities:Front Desk Management
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• Greet and welcome visitors in a professional manner.
• Direct visitors to the appropriate department or person.
• Maintain visitor logbook and issue visitor passes.

1. Handling Calls & Communication
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• Answer, screen, and forward incoming calls.
• Take accurate messages and ensure timely delivery.
• Respond to emails and general inquiries.

1. Administrative Support
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• Maintain records and files.
• Schedule appointments and meetings.
• Manage conference room bookings.
• Assist with data entry and documentation.

1. Office Coordination
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• Handle courier and postal services.
• Monitor and maintain office supplies.
• Coordinate with housekeeping and maintenance staff.

1. Customer Service
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• Provide information about the company’s services.
• Address basic customer queries and complaints.
• Ensure a positive experience for visitors and clients.

1. Security & Compliance
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• Monitor visitor access and security procedures.
• Follow company policies and maintain confidentiality.
• Required Skills:Excellent communication skills
• Good telephone etiquette
• Basic computer knowledge (MS Office)
• Multitasking and time management
• Pleasant personality and professional appearance