Customer Service Officer
Equitas Small Finance Ltd
Apply on company website
Customer Service Officer
Equitas Small Finance Ltd
Hubli-Dharwad
Not disclosed
Work from Office
Full Time
Any experience
Job Details
Job Description
Customer Service Officer
| Role | Category | Parameters | Parameter Weight % | Metro | Urban | SU | Rural |
| CSO | Service Quality | Welcome calling and onboarding Customers (100% of NTB A/cs of the Branch) | 10% | NA | NA | NA | NA |
| CSO | Quantitative Parameters | MoM CASA NTB (Nos) | 7.5% | 8 | 8 | 8 | 6 |
| CSO | Quantitative Parameters | Incremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs) | 20% | 4 | 4 | 3 | 2 |
| CSO | Quantitative Parameters | LI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income) | 7.5% | 1.8 | 1.5 | 1.2 | 1 |
| CSO | Portfolio Management | 3% MoM TRV Growth of Mapped Book | 10% | NA | NA | NA | NA |
| CSO | Portfolio Management | Mapped Book Customer meetings Coverage | 5% | NA | NA | NA | NA |
| CSO | Portfolio Management | Primary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book | 5% | NA | NA | NA | NA |
| CSO | Compliance and Controls | Audit Ratings: Branch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings | 20% | NA | NA | NA | NA |
| CSO | Compliance and Controls | Nil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting | 15% | NA | NA | NA | NA |
| 100% |
Job role
Work location
Branch Banking>Rest of India 2>Karnataka>Karnataka>Hubli>Hubli>Karnataka>3019>Davangere
Department
Customer Support
Role / Category
Customer Support - Service Delivery
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
About company
Name
Equitas Small Finance Ltd
Job posted by Equitas Small Finance Ltd
Apply on company website