About the Role

We are seeking a highly motivated and customer-focused Process Semi-Voice Executive to join our team. As a Process Semi-Voice Executive, you will play a key role in delivering exceptional customer experiences through email and chat support.

Responsibilities

- Handle customer inquiries and resolve issues via email and chat support

- Provide product information, resolve order-related issues, and address customer concerns

- Utilize problem-solving skills to resolve complex customer issues

- Collaborate with internal teams to resolve customer complaints

- Achieve productivity and quality targets

Requirements

- 6-2 years of experience in customer service (freshers welcome)

- Excellent communication and problem-solving skills

- Ability to work in a fast-paced environment

- Proficient in English (written and verbal)

Salary

- Freshers: ₹15,500 per month (in-hand)

- Experienced (0-2 years): ₹17,000 per month (in-hand)